In the event you are unavailable to make your scheduled reservation, please reach out to one of our team members within 48 hrs & we will gladly place your reservation on 'HOLD'. You will need to reschedule another available date, which must be used by August 31st. Cancellation's & Hold's are not eligible for refunds. No Shows are non-refundable.
If the weather does not permit safe boating conditions, we can reschedule your reservation for another day. No refunds are given. Inclement weather needs to be planned for by the Renter. Refunds WILL NOT be given for bad weather. If the weather in question involves conditions deemed too dangerous for the use of equipment, we will gladly reschedule for another available date, which must be used by August 31st. Bottom line, we live in Alaska and the weather changes frequently and needs to be accounted for when booking.
If you plan to bring along your pet, we require a $35 cleaning fee. We allow up to two dogs as long as the pet fee is paid.
If you break down and require a tow. A $75 tow fee will be charged to your credit card.
If you bring the watercraft back back with debris left on the floor, seats, etc., you will be charged a $40 cleaning fee. You can avoid this by using the on-board water hose or ask to use the broom and bucket to wash down the boat upon return, prior to the next rental.